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FAQs

RETURNS & EXCHANGES

Basic Refund Policy
Retail Items: Massage Therapy Concepts offers a full 60-day refund guarantee on all of its products. If you don't like the item or if there is something wrong with the item, we will either replace it at no cost to you, or you can send it back to us for a full refund. After 60 days, if there is any issue at all, all products (excluding accessories) have a 1 Year Warranty. We will fix any defective items at no cost to you and send it back to you. Make sure at the time of purchase to activate your warranty by registering it.
For all applicable returns, please contact us at support@massagetherapyconcepts.com.

What do I do if I received the wrong product?
If this happens, we are truly sorry. Please email us at support@massagetherapyconcepts.com and provide us with your order number and what the issue is and we will address it right away.
We will take care of you and cover all costs of getting you the right product. We will send you the correct product and pay for your shipping to send us the original product back to us. We are human and do make mistakes.  We will make sure to correct the issue ASAP!

SHIPPING
How much is shipping?
We offer FREE SHIPPING on orders over $75 in the USA. For worldwide shipping, costs will vary based on standard shipping rates.

Do you ship internationally?
Yes

How do I track my package?
You can check on the status of your order at any time by clicking the tracking link. If you have any questions please contact support@massagetherapyconcepts.com

How long does it take for an order to arrive?
This depends on the product ordered. Most of our products will arrive within 7-10 business days. 

I ordered 2+ items, but only received one... where's my order?
Since we ship from several of our facilities and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way. 

STILL HAVE QUESTIONS?
Sure, no problem! Just email us at support@massagetherapyconcepts.com and we'll get back to you right away.

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