TENS and Electrical Muscle Stimulators Frequently Asked Questions

How do TENS units work?

A transcutaneous electrical nerve stimulator (TENS) unit is a small, battery-powered device that uses low-voltage electrical currents to treat pain. The unit has leads that are connected to sticky pads called electrodes, which are attached to the skin. When the machine is turned on, it delivers small electrical impulses to the affected area, which can feel like tingling. These impulses can reduce pain signals going to the brain and spinal cord, which may help relieve pain and relax muscles. The electrical impulses can also stimulate the production of endorphins, which are the body's natural painkillers.

How does EMS work?

Electrical Muscle Stimulation (EMS) is a technology that uses low-level electrical impulses to stimulate muscle groups, causing them to contract and relax. This process is similar to exercise and can help to tone and reshape the body. EMS can also promote blood flow, strengthen muscles, and affect pain signals. Read more about it here!

Are TENS units safe?

It is safe for most people to use a TENS unit, and they will not usually experience any side effects. However, the electrical impulses that a TENS unit produces may cause a buzzing, tingling, or prickling sensation, which is painless. If you experience allergies to the adhesive pads or have a bypass, consult a doctor before use. 

Can an e-stim unit break down muscle knots?

An e-stim unit can help relieve muscle knots by reducing pain and improving range of motion. TENS units work by interfering with pain signals, which can cause muscle knots to loosen. TENS units can be used to treat knots in the upper back, shoulders, and traps. Read more about it here!

What are the differences between TENS and EMS units?

TENS units are used primarily for pain relief by targeting nerves and blocking pain signals. EMS units stimulate muscles to improve strength, endurance, and recovery.

Do TENS units require a prescription?

In many countries, including the United States, TENS units do not require a prescription. They are typically considered safe for personal use as they are non-invasive and carry minimal risk when used according to instructions. 

If you’re unsure if a TENS unit is right for your concerns or specific medical condition, we suggest consulting with a healthcare professional.

Where can I buy a TENS unit?

For top quality, reliable TENS/EMS technology we recommend visiting massagetherapyconcepts.com for our wired and wireless option. 

What are the benefits of using a TENS unit?

• Pain Relief: Helps alleviate various types of pain, such as chronic pain from conditions like arthritis and back pain.
• Non-Invasive and Drug-Free: Provides pain relief without medications, making it a safe alternative with minimal side effects.
• Versatile and Portable: Can be used anywhere for pain management, enhancing mobility and daily function.
• Customizable and Easy to Use: Adjustable settings allow for personalized treatment, adapting to individual comfort levels.
• Cost-Effective: Offers long-term pain management at a reasonable cost compared to other treatments.

How long does the pain relief from a TENS unit last?

• Individual Response: Relief can last from minutes to hours, depending on how your body responds.
• Type of Pain: Acute or chronic pain affects how long relief lasts.
• Frequency of Use: Regular use may extend relief duration.
• Proper Use: Correct electrode placement and settings maximize effectiveness.

We recommend that you consult a healthcare provider for personalized advice regarding your specific ailment when it comes to using TENS for pain relief.

Can a TENS unit help with Carpal Tunnel?

Yes, a TENS unit can help alleviate carpal tunnel syndrome symptoms by reducing pain signals, relaxing muscles, and improving blood circulation in the affected wrist and hand area. Read more about it here!

Can a TENS unit help with a Hamstring Injury?

Yes, a TENS unit can help with a hamstring injury by providing pain relief through electrical impulses that block pain signals and by promoting muscle relaxation, which can aid in reducing muscle tension and stiffness. Read more about it here! 

Can a TENS unit help with Plantar Fasciitis?

Yes, a TENS unit can help with plantar fasciitis by providing pain relief and reducing inflammation. The electrical impulses can block pain signals, stimulate the release of endorphins (natural painkillers), and improve blood circulation in the affected area, which can alleviate discomfort and promote healing. Read more about it here! 

Can a TENS unit help with period pain?

Yes, a TENS unit can help alleviate period pain by reducing pain signals sent to the brain, stimulating the release of endorphins (natural painkillers), and promoting muscle relaxation in the abdominal area. Many women find TENS therapy helpful for managing menstrual cramps. Read more about it here!

Can a TENS unit be used while pregnant?

Yes, TENS, EMS, and NMES units can be used while pregnant. Please consult your physician regarding use. Read more about it here!

Can a TENS unit help with Bell’s Palsy?

Yes, a TENS unit can help with Bell’s Palsy. We recommend using the VPod which offers both EMS and TENS functions to help treat and heal the effects of Bell’s Palsy. Read more about it here!  

Can a TENS unit be used to treat Sciatica?

Yes, a TENS Unit can be used as a natural form of pain relief to treat pain and other symptoms of Sciatica. Read more about it here!

Can a TENS unit be used for a torn ACL?

Yes, a TENS unit is great for treating a torn ACL. Here is a video from a sports chiropractor discussing using a TENS for a torn ACL.

Can a TENS/EMS device be used on the face?

No, TENS units should not be used on the face. 

How do I use a TENS unit for back pain relief?

The TENS unit is very effective in treating back pain, chronic and otherwise. This instructional video is helpful in targeting relief for mid-back pain, back injuries, and other ailments affecting the spine.  

Will your TENS units help me sleep better?

Yes, it has been proven that electrical stimulation aids deep consistent sleep. We recommend using our wireless VPOD for the best slumber. Read more about it here!

Can I use your TENS units after having surgery?

Yes, but you should first consult with your physician. Follow this link for more information about how to use a TENS device after surgery.

How do you use the TENS unit - The Verve?

For video instructions on how to use our Verve TENS unit, please follow this link.

What’s included in your package?

Also, you can check out the unboxing of our Verve TENS units following this link.

I misplaced the instructions/manual, how do I download the corresponding manuals?

You can download the manuals for all units using this link.

What’s the difference between mode A and B? Can I use them at the same time?

There is no difference between mode A and B. You can use 2 channels at the same time, treating 2 different body parts.

How long do I need to charge the unit before using it?

Charge the unit for at least 2 hours before using it the first time.

How do I get a replacement charger? How much does it cost?

The replacement charger costs $15.95. Contact us at support@massagetherapyconcepts.com and provide an email associated with PayPal.

Where are the units made?

All products are manufactured in PRC.

How do I find acupuncture/acupressure treatment points?

For a comprehensive chart of acupressure and acupuncture points follow this link.

How do you use the TENS unit - The VPod?

For video instructions on how to use our Verve TENS/EMS/NMES unit, please follow this link.

What’s included in your packages?

Check out this video of an unboxing to clearly see what’s included in our VPod packages.

I misplaced the instructions/manual, how do I download the corresponding manuals?

You can download the manuals for all units using this link.

How do I set the VPod for TENS or EMS only?

TENS Modes are 1,3,4, 6, 8, 9,11,12and EMS modes are 1,2,3,5,7,10,12. Both EMS and TENS modes are 1,3,5 and 12.

How do I connect the VPod? What’s the name of the app?

The name of the app is VPod and it can be found in the Apple App Store and Google Play Store. To connect, make sure your Bluetooth is turned on and simply open the app. After opening the app, agree to the terms and conditions and click on “Start” to pair the device.

Why do you have the pair the VPod each time it is used?

After turning off the device and exiting the VPod App, the device disconnects for privacy security. For this reason, the VPod needs to be paired for each use.

Can I buy an individual VPod unit?

We are manufacturing individual VPods and they will be available soon!

Where can I buy the VPod Deluxe?

You can buy the VPod Deluxe using this link.

What do the lights mean on the VPod?

The blue light blinking means the VPod is waiting to be paired with a smartphone. The red light means that device A is already paired and in use. The green light means device B (if you have a second VPod) is already paired and being used. The solid blue light shows that the device is charging. When there is no light, it means the device has been fully charged.

How long do I need to charge the unit before using it?

Charge the unit for at least 2 hours before using it the first time.

How do I get a replacement charger? How much does it cost?

The replacement charger costs $15.95. Contact us at support@massagetherapyconcepts.com and provide an email associated with PayPal.

Where are the units made?

All products are manufactured in PRC.

How do I find acupuncture/acupressure treatment points?

For a comprehensive chart of acupressure and acupuncture points follow this link.

I don’t feel sensation on the pads, what can I do?

Make sure the leads wires are correctly connected to the ports of the unit and are firmly clipped to the electro pads. Slowly turn up the intensity level to gauge if this is the issue. If it is not, contact support@massagetherapyconcepts.com.

Why do the pads not stick?

The electro pads lose their stickiness over time and if they are not properly cleaned or stored. If the user's skin contains lotions, oils
and sweat this will effect the "stickiness" of the pads.

How do I clean the electrode pads?

To clean the electrode pads, do not use soap and do not touch the sticky part of the pad with your fingers. Wash the pads with cold water directly under the sink and wait for them to dry; then place them onto the pad holders.You should be able to get about 25-30 uses out of each electrode pad.

Where can I order extra pads?

To order extra pads, use this link.

How do I keep my electrode pads sticky?

Read here for five tips to extend the life of your electrode pads! https://massagetherapyconcepts.com/a/blog/5-top-tips-to-extend-the-life-of-your-electrode-pads

Why do you not have a customer service phone number?

Our agents are currently working remotely, because of this we do not have a physical office. If you need to contact us, we can be reached anytime at support@massagetherapyconcepts.com.

Still have questions?

Sure, no problem! Just email us at support@massagetherapyconcepts.com and we'll get back to you right away.

How much is shipping?

We offer FREE SHIPPING on orders over $75 in the USA. For worldwide shipping, costs will vary based on standard shipping rates.

Do you ship internationally?

We ship to the US and Canada. There is a fee for international shipping to Canada. For more details contact us at support@massagetherapyconcepts.com

How do I track my package?

You can check on the status of your order at any time by clicking the tracking link. If you have any questions please contact support@massagetherapyconcepts.com

How long does it take for an order to arrive?

This depends on the product ordered. Most of our products will arrive within 7-10 business days. If you’d like express shipping, you can purchase the product through Amazon and choose a faster shipping method.

I ordered 2+ items, but only received one... where's my order?

Since we ship from several of our facilities and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So, don't panic if you don't receive all of your items at once…they are on the way.

Basic Refund Policy

You have 60 days after your purchase to return you item if it’s defective or you are not happy with it. Simply email us at Support@massagetherapyconcepts.com and include your name, order number and mailing address.

What do I do if I received the wrong product?

If this happens, we are truly sorry. Please email us at support@massagetherapyconcepts.com and provide us with your order number and we will address the issue immediately. We will cover all costs of getting you the correct product.

How long is the warranty and how do I register it?

Our warranty covers one year of use, you can activate it using this link.