How do you use the Verve unit?
For instructions on how to use our Verve TENS unit, please follow this link.
What’s included in your packages?
Check out this video of an unboxing to clearly see what’s included in our VPod packages.
Also, you can check out the unboxing of our Verve TENS units following this link.
I misplaced the instructions/manual, how do I download the corresponding manuals?
You can download the manuals for all units using this link.
What’s the difference between mode A and B? Can I use them at the same time?
There is no difference between mode A and B. You can use 2 channels at the same time, treating 2 different body parts.
How do I set the VPod for TENS or EMS only?
TENS Modes are 1,3,4, 6, 8, 9,11,12and EMS modes are 1,2,3,5,7,10,12. Both EMS and TENS modes are 1,3,5 and 12.
How do I connect the VPod? What’s the name of the app?
The name of the app is VPod and it can be found in the Apple App Store and Google Play Store. To connect, make sure your Bluetooth is turned on and simply open the app. After opening the app, agree to the terms and conditions and click on “Start” to pair the device.
Why do you have the pair the VPod each time it is used?
After turning off the device and exiting the VPod App, the device disconnects for privacy security. For this reason, the VPod needs to be paired for each use.
Can I buy an individual VPod unit?
We are manufacturing individual VPods and they will be available soon!
Where can I buy the VPod Deluxe?
You can buy the VPod Deluxe using this link.
What do the lights mean on the VPod?
The blue light blinking means the VPod is waiting to be paired with a smartphone. The red light means that device A is already paired and in use. The green light means device B (if you have a second VPod) is already paired and being used. The solid blue light shows that the device is charging. When there is no light, it means the device has been fully charged.
How long do I need to charge the unit before using it?
Charge the unit for at least 2 hours before using it the first time
I don’t feel sensation on the pads, what can I do?
Make sure the leads wires are correctly connected to the ports of the unit and are firmly clipped to the electro pads. Slowly turn up the intensity level to gauge if this is the issue. If it is not, contact email@example.com.
Why do the pads not stick?
The electro pads lose their stickiness over time and if they are not properly cleaned or stored. If the user's skin contains lotions, oils and sweat this will effect the "stickiness" of the pads.
How do I clean the electrode pads?
To clean the electrode pads, do not use soap and do not touch the sticky part of the pad with your fingers. Wash the pads with cold water directly under the sink and wait for them to dry; then place them onto the pad holders. You should be able to get about 25-30 uses out of each electrode pad.
Where can I order extra pads?
To order extra pads, use this link.
How do I get a replacement charger? How much does it cost?
The replacement charger costs $15.95. Contact us at firstname.lastname@example.org and provide an email associated with PayPal.
Where are the units made?
All products are manufactured in PRC.