1. Clean the skin and make sure the skin is free of oils, lotions, dirt, etc.
2. If the pads have not been used before and they are not sticking - please contact our customer support at support@massagetherapyconcepts.com.
3. If the pads have been used and were not properly cleaned and stored - clean the pads with a towel and warm water to remove any oils and dust that may be preventing the pads from sticking.

If your old electrode pads have stopped sticking, you can purchase replacements at: https://massagetherapyconcepts.com/collections/tens-accessories

If your VPOD Pads are not transmitting any electrical impulses, it might be a bluetooth connectivity issue. See the troubleshooting section named 'Can't Pair / Connect my VPOD'.

If you are able to connect / pair your VPOD app to your VPOD device, make sure your VPOD device is securely clicked into both metal clips on the electrode pad. Place the electrode pad unto your body part. Select the desire program on your VPOD App. Press the Play button. Increase the intensity level to 5. If this does not resolve the issue, please contact our customer support at support@massagetherapyconcepts.com.

If your VPOD is not connecting to the VPOD App try the following:
Delete the VPOD app. Download and reinstall the VPOD app from the App Store.
Once re-installed, launch the app. Turn on the VPOD device by pressing and holding down the middle button for 2 seconds. You will see a blinking blue light. Follow the prompts on the VPOD App to connect your VPOD. Once connected, select the desire program on your VPOD App. Press the Play button. Increase the intensity level to 5.

If this does not resolve the issue, please contact our customer support at support@massagetherapyconcepts.com.

If your VPOD App is not responsive or lagging try the following:
Delete the VPOD app. Download and reinstall the VPOD app from the App Store.
If this does not resolve the issue, please contact our customer support at support@massagetherapyconcepts.com.

If your VPOD keeps dropping connection try the following:
Delete the VPOD app. Download and reinstall the VPOD app from the App Store.
If this does not resolve the issue, please contact our customer support at support@massagetherapyconcepts.com.

If your VPOD light is blinking but not connecting to the VPOD App try the following:
Make sure that your Bluetooth is turned on, on your phone.
If the VPOD is still not connecting to the VPOD App, delete the VPOD app. Download and reinstall the VPOD app from the App Store.
Once re-installed, launch the VPOD app. Turn on the VPOD device by pressing and holding down the middle button for 2 seconds. You will see a blinking blue light. Follow the prompts on the VPOD App to connect your VPOD.

If this does not resolve the issue, please contact our customer support at support@massagetherapyconcepts.com